Track My Order
To track your order, simply input the tracking ID you received in your shipping confirmation email into the box above.
*If your order number begins with "JC," use this alternate tracking and select "JCEX" as carrier.
NOTICE: Please note that due to disruptions in our supply chain caused by COVID-19, shipping may be delayed an additional 2-3 weeks. Expect total door-to-door shipping times between 8-10 weeks depending on your location. Please allow an additional 1-2 weeks for processing.
If you need to reach us: support@paintwithdiamonds.com or (877) 778-4714.
FOR KITS THAT SHIP FROM CHINA
To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's HeNan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days.
Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.
USA: Between 30 - 60 days average
Canada: Between 30 - 60 days average
Europe: Between 30 - 60 days average
Australia: Between 30 - 60 days average
All Others: Between 40 - 70 days average
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
Individual items within an order may ship from different locations and may arrive on different dates.
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!
FOR KITS THAT SHIP FROM USA
Select items on our website ship from warehouse locations in the US. Please note that these items contain "Ships From US" in their titles.
Items that ship from the US are only available to US customers. We do not ship these items internationally. If you're from outside of the US and place an order for a "Ships From US" item, your item will come from China.
USA: Between 2 - 4 business delays
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
PROCESSING TIMES
Order delivery times as mentioned above do not include order processing times.
KITS FROM CHINA
Stock Designs: Processing times for stock designs (ie not Custom Kits) is 3-5 business days.
Custom Kits: Processing time for custom kits is 5-10 business days.Processing times for custom kits is contingent on potential back-and-forth with the customer over edits.
KITS FROM US
Ships From US Kits: Please allow 2-4 business days of processing time.
Please note that processing times vary by time of year. During periods of high volume (eg the holiday season), order processing for stock designs may take up to 10 business days; Custom Kits may take up to 15 business days to process)
SHIPPING Carriers
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
FAQ:
Where is my order?
We ship from our custom printing facilities located overseas in China. ecause the items are coming from overseas, shipping usually takes between 9-30 days door to door (excluding processing time). In extremely rare cases, shipping will exceed 30 days due to factors such as shipping congestion, customs delays, and high order volumes.
Typical shipping timeframes are as follows:
USA: Between 9 - 30 days average
Canada: Between 20 - 30 days average
Europe: Between 20 - 40 days average
Australia: Between 20 - 40 days average
All Others: Between 30 - 60 days average
You can track your order by simply inputting your Tracking ID into the box below. You can find your Tracking ID in your shipping confirmation email.
TRACK MY ORDER
Why did I only receive part of my order?
We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times.
Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.
Why is my tracking stuck?
This is completely normal. When your order is in transit and moving between countries, tracking will be very slow to update (the package(s) are on shipping containers in the middle of the ocean).
When the item lands in the US, it will move very quickly to your doorstep. You can track it by simply entering your tracking ID into the official USPS Tracking Site.
Why did I receive two separate tracking numbers?
Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID.
What shipping provider do you use?
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
Can I cancel my order?
You may cancel your order within 24 hours after it is placed. However, due to unusually long processing times related to COVID-19, we now allow you to cancel your order if it has not yet been assigned a tracking number.
If your order is already assigned a tracking number, it has already been sent out and we will unfortunately not be able to cancel it.
What is your refund policy?
If you're unhappy with your order for any reason send an email to support@paintwithdiamonds.com and tell us your issue.
*We do not offer refunds on items that are currently still in transit*
See our full Return Policy here.
