If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 50 days from the purchase date.
Returned products must be in the condition you received them and in the original box and/or packaging.
*We unfortunately do not offer refunds for the following:
- Partially completed diamond paintings
- Fully completed diamond paintings
- Custom kits
How To Initiate A Return
Please contact support@paintwithdiamonds.com. In your email, include:
- Your order number (you can find this in your order confirmation email)
- Your name (or the name of the person who placed the order)
- The email address you used to complete your order
- Photo proof that the kit is unopened
A customer service representative will respond to your email within 24-48 hours.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed. If you're within the US, our recommendation is to use USPS Flat Rate Shipping services.
Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).
Timeframe For Returns
Returns are processed during normal business hours (M-F, 8am-6pm).
Upon receipt of your package, you will receive an email confirming receipt that our Exchanges & Returns team has received your item(s).
Within 24 hours, a member of our Quality Assurance team will inspect the item(s) to make sure they are unopened and in their original condition.
Upon passing our inspection, a refund is issued and notification sent to you. Please allow an additional 3-5 business days for your refund to be processed (refunds received outside of business hours will be processed in the order in which they are received.)
If your item(s) fail inspection, we will inform you of our decision and either mail the item(s) back to you at your own expense or destroy them.
Order Cancellations
*If your order is currently in transit, we are unfortunately unable to offer cancel your order*
To cancel your order, please contact support@paintwithdiamonds.com. In your email, include:
- Your order number (you can find this in your order confirmation email)
- Your name (or the name of the person who placed the order)
- The email address you used to complete your order
Orders may be canceled within 24 hours from when they are received. Due t relays related to COVID-19, you may cancel your order if it has not yet been processed (ie you haven't received a tracking number yet.
Cancellation Timeframe
After your order cancellation is approved, you will receive an email confirming the cancellation and refund. Please allow 3-5 business days for your order to be processed by your financial institution.
If you haven't received your order yet...
*If your item is currently in transit, we are unfortunately unable to offer a refund*
To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's HeNan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days.
Business Phone: 1 (877) 778-4714
Business Hours: Monday - Friday, 8am-6pm EST
