*Due to Chinese New Year, fulfillment may be delayed 1-2 weeks. Orders placed after 2/1 will be shipped out in the order in which they're received beginning 2/10. Please allow 8-10 weeks total for delivery. Click here for 2-Day Shipping Options.*
Hey Paint With Diamonds friends!
As you all know well by now, we custom print our diamond painting kits at overseas facilities. Our primary factory and warehouse are located in YiWu, China. We manufacture and ship from Asia simply because doing so in the US would elevate costs significantly. We strive to keep our kits affordable while still offering exclusive designs you can only find on our site (while actually compensating artists!), so we've elected to employ one of China's safest and most reliable diamond painting factories.
Now, we went through great pains to find a supplier that's both ethical in their treatment of workers and reliable when it comes to shipping. We work with our amazing Chinese colleagues on a daily basis - they are literally the hardest-working people you'l ever meet. In fact, in China it's customary to work constantly - 7 days per week - to deliver quality products across the world.
As a celebration of their hard work, most of China shuts down during Chinese New Year for 2 whole weeks - it's sort of like taking a 2-week vacation at work and looking forward to it excitedly, except our Chinese colleagues don't even take weekends! So the entire country goes dark from about 2/1 - 2/19, and this includes our warehouses.
Unfortunately, this means that any orders placed during this period (2/01-2/19) will take a bit longer to get sent out. According to our Chinese partners, shipping will pause on 2/1 and resume on 2/19. So if you place your order on 2/5 for example, it will likely ship out from China closer to 2/20-2/23.
I personally can't imagine working as hard as our Chinese friends do. 7 days per week, 24 hours per day. It's remarkable. While it's very unfortunate that shipping will be paused for so long, we understand that everyone needs a rest at some point. During these two weeks, our colleagues will go back to their hometowns, spend much-needed quality time with their families, and just enjoy a bit of relaxation that we all deserve.
So all of that said, we're so so sorry for the inconvenience this causes. We're so thankful to our customers, and will work double time when shipping resumes to get packages out as soon as possible.
But I Want My Diamond Painting NOW!
We totally get that. You need you diamond paintings immediately. That's why we went through great pains to bring you our awesome 2-4 Day Shipping Collection!
Choose from over a hundred gorgeous Diamond Painting Kits that ship quickly from Pennsylvania.
Thanks so much for understanding friends! Happy diamond painting!!
Comments
Laurene Long said:
I bought my largest one every. It is the one with the snowman in the winter picture of a town. Have 3 weeks off for xmas hope to start it then
December 16, 2020
Gay Nash said:
I just bought a small starter kit to try to see if this is something that I would like to do. I LOVED IT! So I ordered a kit the same day. My questions is… how do the symbols and the drill numbers/colors differ from kit to kit?
March 03, 2020
Ann Gott said:
I love my diamond painting. I am completely hooked. To flatten I pick up the paper on top of the painting from each corner and then smooth down again. Painting is flat. I am also lucky enough to have a light box and find this very helpful, especally on a dark day.
January 26, 2020
Alice Hood said:
I placed my order a while ago and have been waiting for about 5 weeks. when I go to tracking it still says that it hasn’t made it to the U.S. yet and I am very confused.
January 26, 2020
Michele Bouchard said:
Why is it when i click on shop now it says page not available
January 16, 2020
Michele Bouchard said:
Why is it when i click on shop now it says page not available
January 16, 2020
Debra A James said:
Thank you for this information i feel better now I’ve needed this thank you so much. I’ll be waiting. Have a bless day.
June 04, 2019
Debbie Wright said:
Thank you, for letting me know what was going on. I got the impression, that you forgot my order, even though u said you got & was processing it & it will be shipped asap. Thank you, again for your respondence. Sorry, for complaining. :)
June 04, 2019
Carol Van Loon said:
I thank you for posting this wonderful message for all of China. It helps me to understand the delay in my paintings and please accept my apology for being impatient. You most definitely deserve a holiday! I think that it is a great idea! I have MS and am severe pain and have very shaky hands. Diamond painting has helped me concentrate on something other than my pain and has helped me improve my hand coordination. Thank you again and may God bless you!
June 04, 2019
Esther said:
I am in a nursing home after having a hemorrhagic stroke and being paralyzed on my right side, I found that I can do this with my left hand very well!!! I can’t wait to get the one (Owl) that I just completed in a frame!!! It turned out gorgeous!!!! I’m hooked now!!!
Thank you 😊
Esther
June 04, 2019
Diane Hozjan said:
PWD,
You guys & gals are awesome! I’m just so impressed with the way you do business! Thank you so much! I promote PWD as I promised on my group page, and if you want to join my page please do so, it’s called Addicted to Paint with Diamonds, you would be surpised that there are a lot of people who don’t even know about you yet! So I do post your link and I do promote you all the time! I can tell you, while many do go to Amazon, and elsewhere, most of us have always bought at least a few from your website! So, keep up the good work! And please come and join the group, I’m pretty sure the over 700 members (and growing) will love to have you….the comments about your notice have been positive…and people have really enjoyed seeing the photos! God Bless you all, Diane Hozjan
January 21, 2018